ibuydesign Return Policy Our return policy strives to be as flexible as possible for our customer while allowing us to provide instant insider access to top designer labels and coveted products at a significant discount. As a result, not every product can be returned or returned for cash. To make the process easier for our valued members, we've broken down the details on what exactly is returnable and when you can expect to receive cash back or ibuydesign.us credit. If you need any further assistance or clarification, please contact Customer Support You can return the following items: The following items are non-returnable: Returns and Credits Receive ibuydesign Credit with no additional return charges, If you request a refund to the original form of payment and had used ibuydesign Credits to purchase the item in question, the original ibuydesign Credits will be reinstated to your store credit account on the site. Once you have selected to receive your return in ibuydesign Credits, you cannot transfer the amount onto any form of original payment for cash back. If the credit card used in connection with the purchase is expired or invalid, the refund will transfer over to your new card if it is with the same bank. If this is not possible, we will issue a check to the billing address on the credit card. If any promotional discount was applied to the total at the time of purchase, you will be refunded the actual amount paid at the time of purchase for that item. If you want to return an item received as a gift, you must contact Customer Support and you will receive your refund in ibuydesign Credits. Return Eligibility Window Start a Return |